Market Place

Multiple marketplaces for Maximum Recovery

Luzern tailors its marketplaces to fit our clients' specific needs. Luzern has developed an extensive pan European Solution to support our clients' requirement which avoids channel conflict and provides a local solution to a local problem.

Every contact with the customer is an opportunity to build relationships, create follow-on sales, and protect a brand. Luzern understands the value of each customer touch-point. We offer automated email responses, service level guarantees, troubleshooting, returns management, phone support, and email support.

ADVANTAGES

A great customer experience is the key to your new channel's success. Therefore, Luzern goes to great lengths to ensure customer satisfaction is not only met, but also exceeded. Our process ensures that the customer is kept informed at every stage.

Instant Email Support

Luzern provides automated notification and FAQ replies to product or transaction related questions. Our knowledgeable team manages inquiries quickly and resolves issues within 24 hours.

Feedback Management

Positive feedback on online marketplaces is critical to your brand and increasing price points. Luzern has customer service processes in place to proactively encourage positive feedback for satisfactory experiences. In addition, our team continually monitors feedback to insure that issues are resolved and satisfaction is guaranteed.

Returns Guarantees

Gives customers confidence in your product. Luzern can manage a return and replacement program to provide customer comfort with their online purchase. Returns policies are one of the biggest contributors to increasing sales and price points.

Payment Processing

Luzern manages financial transactions for nearly any payment type. Specific to eBay, PayPal is among them. Credit cards, Money Orders, Checks, and other are available. We maintain the highest levels of security and privacy to protect customer data.

Marketplace Account

Luzern manages financial transactions for varying payment types. Specific to eBay, PayPal is among them, along with Credit card payments and bank transfers. We maintain the highest levels of security and privacy to protect customer data.

Proof

We have the highest feedback rating on eBay of any high-volume refurbished product reseller. We also maintain customer feedback ratings with the very same systems, staff, and procedures.